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Car Park Management


Services provided by Marshalling Parking Security.


Parking Charge Notices

A Parking Charge Notice (PCN) may be issued to a vehicle that has breached the terms and conditions of the car park, for example:- not exited the site within the allocated period, failed to display a valid permit, misuse of a disabled or parent/child bay. If the PCN is not paid within a specified time the DVLA provides us with the registered keeper’s details, allowing us to pursue the outstanding charge. Due to recent changes in the Freedom of Protection Act (2012 England and Wales) registered keepers can be made liable for parking charge notices and associated costs through civil action.

MPS Patrol Officers use hand-held terminals to input or scan vehicle registration numbers and also take photographic images to support the issued PCN. The PCN system (APECS) acts a deterrent and ensures drivers adhere to the terms and conditions of the car park.


Pay and Display

We provide the latest Pay & Display equipment, which produce tickets, audit facilities and statistical data. Payments for parking can be made in advance, on the day or can be refunded subject to a minimum spend in selected retailer’s stores. Payment can be by cash, credit/debit card, via phone, smart card or value card. Machines are solar or mains powered. Signage provides information, terms and conditions and tariff details. We can provide all management services including highly trained, uniformed Patrol Officers to supervise and maintain the car park.

P&D facilitates unrestricted vehicular to the car park. This revenue generation system is very familiar to customers.


Pay on Foot

We offer a broad range of payment equipment which enables the customer to pay for parking ‘on foot’ whilst on site. The two main ‘machine reading’ methods are magnetic stripe tickets and bar coded tickets. The machines produce tickets, audit facilities and statistical data. Payment can be by cash, credit/debit card, via phone or smart card.

Unlike Pay and Display, where time is purchased in advance, payment is made upon returning to the car park. Parking can be paid on site by hour(s), day, week or month, The system can cater for paying customers, permit holders, staff card holders and accommodate any special reductions offered by use in conjunction with validation readers, thereby increasing the use of the car park overall.


Pay in Entry or Exit

The customer pays on entry/exit to a Patrol Officer in a kiosk. Payment is by cash or credit card. This system is used when managing either temporary parking on development land and/or for long stay commuter parking. This system is useful for smaller car parks.


On Street Parking Enforcement

On-Street Parking is usually controlled by Local Authorities and over the last 10 years, parking meters have been phased out in favour of Pay and Display systems. Under the Traffic Management Act 2004, all parking contraventions can be enforced by private contractors, acting on behalf of Local Authorities.

Marshalling and Parking Solutions provides a variety of services including Civil Enforcement Officers issuing Parking Charge Notices (PCN) to enforce contravention


Barrier Control Systems

Either a ticket is dispensed or the driver inserts a credit card or Season Ticket, upon which the entrance barrier raises and allows access to the car park. The time, date, conditions of entry and any advertising are recorded on the dispensed ticket. Payment is made either at a pay station or on exit of the car park to an MPS attendant in an MPS logoed kiosk or by reinserting the credit card or Season Ticket that was initially used and the parking charge will be deducted. Upon which the exit barrier is raised.

There are various ticketing options: simplistic sequentially numbered printed tickets, bar coded and magnetic stripe including audit and statistical information.


Self-Enforcement

Where costs to manage a site can be an issue or when the site has only a few spaces, Marshalling and Parking Solutions can provide all the necessary signage, Parking Charge Notices (PCNs) and notice processing facilities without the need for a monthly management fee. MPS will arrange for one of our Area Operations Managers or New Business Surveyors to train an individual(s) on the correct procedure for issuing a PCN. The client arranges for this staff member(s) or Security staff (if they have them) to self-monitor their own spaces and enforce them by way of issuing a Parking Charge Notice. In return for processing these notices, MPS can potentially share any revenue generated from the issue of PCNs with the client once the initial capital outlay has been recovered.


Contract and Permit Parking

Marshalling and Parking Solutions will render the stress of your car park by bringing it under our management. We will provide services such as permits, deal with fly parking and abandoned vehicles, issue Parking Charge Notice tickets or warnings to unauthorised vehicles, increase security, reduce car theft and increase your income by selling surplus car parking spaces in empty or part tenanted office/residential blocks, retail parks/shopping centres and on land pending redevelopment.


Signage

We can provide signage with or without the need for a management fee. Marshalling and Parking Solutions uses custom-made signage, featuring our internationally recognised logo and blue and yellow corporate colours. If preferred, signage can be customised to include Client branding. Signage for car parks provides information such as: tariffs, terms & conditions, local places of interest, prohibited activity, directions, disclaimers, height and speed restrictions. Signage comes in all shapes and sizes and can be post or wall mounted. A full signage survey will enable us to make recommendations based on Local Authority planning guidelines or restrictions. Our full advisory service ensures Clients are confident that their Customers are provided with all the relevant information, so liabilities and claims are minimised.